Privacy Policy

Last updated: February 2025

Who we are

Professional Sports Physio is a sports physiotherapy practice operated by Connor Flynn, a chartered physiotherapist based in Chester, Cheshire. When we refer to "we", "us", or "our" in this policy, we mean Professional Sports Physio.

What data we collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, provided when you get in touch or book an appointment
  • Health information — medical history, injury details, and treatment notes collected during consultations to provide physiotherapy services
  • Booking information — appointment dates, times, and preferences
  • Website usage data — anonymised analytics data such as pages visited, collected via cookies (see our Cookie Policy)

How we use your data

We use your personal information to:

  • Provide physiotherapy assessment, treatment, and rehabilitation services
  • Manage appointments and communicate with you about your care
  • Respond to enquiries submitted via our website, email, phone, or social media
  • Improve our website and services
  • Comply with legal and regulatory obligations

Legal basis for processing

We process your personal data on the following grounds:

  • Consent — where you have given us permission to contact you or process health data
  • Contractual necessity — to fulfil our obligations when providing physiotherapy services
  • Legal obligation — to comply with healthcare regulations and record-keeping requirements
  • Legitimate interest — to improve our services and respond to enquiries

How we store and protect your data

Your personal data is stored securely and accessed only by authorised personnel. Health records are maintained in accordance with professional and regulatory standards. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Data retention

We retain health records for a minimum period as required by professional guidelines (typically 8 years for adults from the date of last treatment). Contact and booking data is retained only as long as necessary for the purpose it was collected.

Sharing your data

We do not sell your personal data. We may share information with:

  • Other healthcare professionals involved in your care, with your consent
  • Booking and practice management platforms used to schedule appointments
  • Legal or regulatory authorities, where required by law

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have questions about this policy or wish to exercise your rights, please contact us.